What can I do if restarting the app does not fix the issue?

Introduction

Disney Plus is a streaming service that offers access to Disney movies, TV shows, and more. Unfortunately, like any streaming service, Disney Plus can experience issues that can lead to an error message saying “Sorry, something went wrong”. If you’ve encountered this issue, you may be wondering how to fix it. Here’s a guide to help you get back to streaming in no time.

Check Your Internet Connection

The first thing you should do when you get the “Sorry, something went wrong” error message is check your internet connection. Make sure your connection is stable and that your device is connected to the internet. You may need to restart your router or modem if you’re having trouble connecting.

Clear Your Cache and Cookies

If your internet connection is working properly, the next step is to clear your cache and cookies. This will help reset the connection and make sure that the app is able to connect properly. To do this, go to the settings of your browser and look for the option to clear your cache and cookies.

Update Your Device

It’s also important to make sure that your device is up to date. If you’re using an older version of the Disney Plus app, it may not be compatible with the latest version of the service. To update your device, go to the settings of your device and look for the option to update.

Restart Your Device

If none of the above steps work, then it’s time to restart your device. This will help reset the connection and make sure that the app is able to connect properly. Once your device has restarted, try streaming again and see if the error message has gone away.

FAQ

What should I do if I get a “Sorry, something went wrong” error message?

If you get a “Sorry, something went wrong” error message, you should first check your internet connection. If that’s working properly, then you should try clearing your cache and cookies, updating your device, and restarting your device.

How do I clear my cache and cookies?

To clear your cache and cookies, go to the settings of your browser and look for the option to clear them. This will help reset the connection and make sure that the app is able to connect properly.

How do I update my device?

To update your device, go to the settings of your device and look for the option to update. This will help make sure that you’re using the latest version of the app and that it’s compatible with the latest version of Disney Plus.

Conclusion

If you’ve encountered the “Sorry, something went wrong” error message on Disney Plus, don’t worry – there are steps you can take to fix it. Check your internet connection, clear your cache and cookies, update your device, and restart your device. Hopefully these steps will help you get back to streaming in no time!