Are you considering getting a home security system but not sure which company to choose? Did you know that according to a recent survey, about 60% of burglars indicated that the presence of a security system influenced their decision to target another home? This is why it’s important to choose a reliable and effective security system to protect your home and family.
Two popular options in the home security market are Xfinity Home Security and ADT. Both companies offer a range of services and features to keep your home safe, but which one is right for you?
In this article, we will compare and contrast Xfinity Home Security and ADT in terms of their company history and reputation, available services and features, equipment and technology offered, pricing and contracts, as well as customer support and satisfaction. So, let’s dive in and find out which company comes out on top.
Company History and Reputation
You’ve probably heard that ADT has been around since 1874, so it’s no surprise that they have a solid reputation for providing top-notch security services. ADT is the largest home security provider in the United States, with over 8 million customers and a presence in 35 countries worldwide.
The company has had a significant impact on the security industry, pioneering many of the technologies that are now standard in the industry. ADT has had several notable achievements throughout its history, including being the first security company to offer 24/7 monitoring services. They also introduced the concept of home automation, allowing homeowners to control their security systems remotely.
ADT has won several awards for their services, including the Consumer Digest Best Buy award, making them a reliable and trustworthy choice for home security. Despite the rise of new competitors in the market, ADT remains a leader in the industry, known for their extensive experience and exceptional service.
Available Services and Features
Don’t miss out on all the amazing services and features offered by both Xfinity Home Security and ADT. Both providers offer a wide array of services and features to keep your home secure and monitored. Here are some of the key services and features that you should consider when choosing between the two:
Both Xfinity Home Security and ADT offer smart home integration, allowing you to control your security system and other smart devices using one app or platform.
With mobile apps from both providers, you can monitor your home security system remotely, receive alerts and notifications, and even control your smart home devices while on the go.
Both Xfinity Home Security and ADT offer professional installation services to ensure that your system is set up correctly and functioning properly.
Both providers offer 24/7 monitoring services to ensure that your home is always protected, with trained professionals standing by to respond to any alerts or alarms.
Both Xfinity Home Security and ADT offer video surveillance services, allowing you to monitor your home and keep an eye on your property from anywhere.
When comparing Xfinity Home Security and ADT, it’s important to consider the various services and features offered by each provider. Both providers offer robust and reliable home security solutions. Take the time to carefully evaluate your needs and preferences, and choose the provider that offers the services and features that best meet your requirements.
Equipment and Technology Offered
Both providers offer high-tech equipment and technology, including innovative sensors and detectors. ADT, with over 140 years of experience in the industry, offers a wide range of equipment. For example, they provide door and window sensors, motion detectors, and high-quality cameras. They also offer smart home integration, allowing you to control your security system and other smart devices through a single app. With their mobile app functionality, you can monitor your home from anywhere, receive alerts, and control your system remotely.
Similarly, Xfinity Home Security offers a variety of equipment, including cameras, motion sensors, and smart thermostats. Their equipment is designed to integrate seamlessly with their smart home platform, allowing you to control your security system, lighting, and other devices through a single app. The mobile app functionality allows you to control your system remotely, receive alerts, and view live video feeds from your cameras.
Both providers offer advanced equipment and technology, making it easy to customize your security system to meet your specific needs.
Pricing and Contracts
When it comes to pricing and contracts, it’s important to carefully review the details and compare the options offered by each provider.
Xfinity Home Security offers a range of packages, with prices starting at $29.99 per month for their basic package. This includes 24/7 professional monitoring, remote access, and control through their mobile app, and real-time alerts.
Their most comprehensive package is priced at $54.99 per month and includes additional features such as video monitoring and home automation.
ADT, on the other hand, offers a range of packages ranging from $28.99 to $58.99 per month. Additional features such as video monitoring and home automation are available at an extra cost.
One downside to ADT’s pricing structure is that they require a long-term contract, typically lasting around three years. Additionally, their installation process can also be more involved, as they require professional installation for their equipment.
However, ADT does offer mobile app compatibility for remote access and control of their system. Ultimately, it’s important to weigh the cost and benefits of each provider’s pricing and contracts before making a decision.
Customer Support and Satisfaction
Getting help when you need it is crucial, and that’s why it’s important to consider customer support and satisfaction when choosing a home security provider.
When it comes to customer support, both Xfinity Home Security and ADT offer various options, such as phone, email, and chat support. However, ADT takes it a step further by offering a 24/7 customer service hotline, which is a great feature for those who need immediate assistance.
In terms of response time, both companies have similar average response times, with Xfinity Home Security averaging around 30 seconds and ADT averaging around 45 seconds. However, when it comes to troubleshooting assistance, Xfinity Home Security has an advantage.
They offer a self-help troubleshooting guide on their website, which can help customers resolve their issues without having to contact customer support. Overall, both Xfinity Home Security and ADT offer solid customer support, but ADT’s 24/7 hotline and Xfinity Home Security’s self-help guide give them a slight edge in different areas.
Frequently Asked Questions
How long does it take to set up Xfinity Home Security or ADT systems?
Setting up home security systems can vary based on factors such as the size of your home and the complexity of the system. Installation process comparison and customer support experience are important factors to consider when choosing between providers.
Can I control my Xfinity Home Security or ADT system remotely through a mobile app?
You can remotely control your home security system through a mobile app, regardless of the provider. The app allows you to arm and disarm, view live footage, and receive alerts. Check with your provider for specific features.
Do Xfinity Home Security or ADT offer any discounts for bundling services?
Unlock great savings with bundled services! Discount eligibility varies between providers, so compare offerings from ADT and other security providers to find the best deal for you.
What happens if there is a power outage or internet outage? Will my security system still work?
In case of a power outage, your security system will still work as long as it has a backup battery. If there’s an internet outage, systems with cellular backup will continue to function while those without may experience limited functionality.
Are Xfinity Home Security or ADT systems compatible with smart home devices like Alexa or Google Home?
You can integrate smart home devices like Alexa or Google Home with both Xfinity Home Security and ADT systems. Voice commands allow you to control your security system and smart devices from one central location. Integration options vary by brand and plan.
So, which home security provider is better for you: Xfinity or ADT? The answer ultimately depends on your specific needs and preferences.
Xfinity offers a range of innovative technology and services, such as home automation capabilities and live video monitoring. ADT, on the other hand, has a strong reputation for reliability and a wide variety of equipment options.
Both companies have their strengths and weaknesses, but ultimately, the decision comes down to what you require from a home security system.
In the end, choosing a home security provider is like choosing a car. Just as different cars are tailored to different drivers, different home security systems are tailored to different households.
Research both Xfinity and ADT thoroughly and consider your individual needs before making a decision. With the right provider, you can have peace of mind knowing your home is secure.