Disney Plus Not Working On Roku

Are you experiencing issues while trying to stream Disney Plus on your Roku device? Don’t worry, you’re not alone. Many Roku users have reported facing various problems while accessing the Disney Plus app on their devices.

But what could be causing these issues, and how can you resolve them?

In this article, we will explore the common causes of Disney Plus issues on Roku and provide you with troubleshooting tips to help you get back to streaming your favorite Disney content. We’ll also discuss how to update your Roku device and the Disney Plus app, how to contact customer support for further assistance, and explore some alternatives to using Disney Plus on Roku devices.

So, let’s dive in and get your Disney Plus experience back on track.

Common Causes of Disney Plus Issues on Roku

If you’re experiencing issues with Disney Plus on Roku, it’s likely due to common problems such as poor internet connection or outdated software. Roku compatibility issues can also be a culprit. This happens when your Roku device is not compatible with the Disney Plus app.

Ensure that you’re using a Roku device with the latest software updates and that it’s compatible with Disney Plus. Network connectivity problems can also cause issues with Disney Plus on Roku. This happens when your internet connection is slow or unstable, causing the app to buffer or crash.

To resolve this, check your internet connection speed and ensure that it meets the minimum requirements for streaming Disney Plus. You may also consider resetting your router or modem, or connecting your Roku device directly to your modem using an ethernet cable.

Troubleshooting Tips for Disney Plus on Roku

You might find it helpful to try a few steps to resolve any issues you’re experiencing while streaming your favorite shows and movies on Disney Plus through Roku. Here are some possible solutions and troubleshooting steps:

  1. Check your internet connection: Make sure your Roku device is connected to a stable and fast internet connection. You can test your internet speed by going to Settings > Network > Check connection on your Roku device. If your internet speed is slow or unstable, try resetting your modem or router.
  2. Update your Roku device: Make sure your Roku device is updated to the latest software version. You can check for updates by going to Settings > System > System update on your Roku device. If there’s an update available, download and install it.
  3. Reinstall Disney Plus: Sometimes, reinstalling the Disney Plus app can help resolve any issues you’re experiencing. To do this, go to your Roku home screen, navigate to the Disney Plus app, press the * button on your Roku remote, and select Remove channel. Then, restart your Roku device and reinstall the Disney Plus app.
  4. Contact customer support: If none of the above troubleshooting steps work, you can contact Disney Plus customer support for further assistance. They’ll be able to help you with any technical issues you’re experiencing and provide further guidance on how to resolve them.

Updating Your Roku Device and Disney Plus App

Ready to improve your streaming experience? Make sure to update both your Roku device and Disney Plus app to the latest software versions! This is one of the troubleshooting steps that can help resolve compatibility issues between the two platforms.

Roku regularly releases software updates that fix bugs and improve performance, so it’s important to keep your device up-to-date. To check for updates, go to Settings > System > System update on your Roku device. If there’s an update available, select ‘Check now’ and follow the on-screen instructions to install it.

Similarly, Disney Plus also releases updates to its app to fix bugs and improve performance. To update the app, go to the Roku home screen and navigate to the Disney Plus app. Press the asterisk (*) button on your remote and select ‘Check for updates’. If there’s an update available, select ‘Update’ and wait for the process to complete.

Once both your Roku device and Disney Plus app are updated, try accessing the app again to see if the issue has been resolved.

Contacting Customer Support for Further Assistance

Feeling at a loss and unsure of how to proceed? Sometimes troubleshooting on your own can be tough, so it may be time to reach out to customer support for further assistance and get the ball rolling on finding a solution to your streaming woes.

When contacting customer support, be sure to have your account information and device details ready so that they can quickly assist you. The customer support team may suggest possible solutions and troubleshooting steps to help resolve the issue. They may also ask you to try some basic troubleshooting steps, such as restarting your device, checking your internet connection, or uninstalling and reinstalling the Disney Plus app.

It’s important to follow their instructions carefully and provide any necessary information to help them diagnose and resolve the issue. With their help, you can hopefully get Disney Plus up and running on your Roku device in no time.

Alternatives to Using Disney Plus on Roku Devices

If you’re experiencing issues with Disney Plus on your Roku device, you may want to consider alternative devices that offer a similar streaming experience. Here are a few options to consider:

  • Chromecast alternative: Google’s Chromecast is a popular alternative to Roku devices. It allows you to stream your favorite content directly from your phone or computer to your TV. With the ability to cast from a wide selection of apps, including Disney Plus, Chromecast offers a seamless streaming experience that’s easy to set up and use.
  • Smart TV compatibility: Many new smart TVs come with built-in streaming capabilities. This allows you to access Disney Plus and other streaming services without the need for a separate device. If you’re in the market for a new television, look for models that offer compatibility with the Disney Plus app to ensure a seamless streaming experience.
  • Gaming consoles: If you already own a gaming console such as an Xbox or PlayStation, you may be able to access Disney Plus through the console’s built-in streaming capabilities. This option allows you to avoid the need for an additional device and stream directly from your console.

Frequently Asked Questions

Is Disney Plus compatible with all Roku devices?

Before you start streaming Disney Plus, ensure your Roku device meets the device requirements for Roku compatibility. Not all Roku devices are compatible with Disney Plus, so check the list of supported devices.

What should I do if I am experiencing buffering while streaming Disney Plus on Roku?

To troubleshoot buffering while streaming Disney Plus on Roku, check your internet speed requirements, close any other apps running in the background, and restart your device. Consider upgrading your internet plan if necessary.

Can I use a VPN to access Disney Plus on Roku if it is not available in my country?

Are you trying to access Disney Plus on Roku in a country where it’s not available? Using a VPN for Disney Plus on Roku is possible, but it may violate the platform’s terms of service and lead to legal issues.

How do I check for software updates on my Roku device?

To update your Roku software, go to the Home screen and navigate to Settings > System > System update. If there’s an update available, select “Check now”and then “Download.”Roku troubleshooting tips can be found on their website.

What are some alternative streaming devices that I can use to access Disney Plus?

Did you know that over 70% of US households have a streaming device? If you’re having compatibility concerns with Disney Plus on Roku, consider using streaming alternatives like Amazon Fire Stick, Apple TV, or Chromecast.


In conclusion, if you’re experiencing issues with Disney Plus on your Roku device, there are several common causes and troubleshooting tips that you can follow to resolve the problem.

It’s important to ensure that your Roku device and Disney Plus app are both up to date, and to check your internet connection for any issues. If these steps don’t work, you can contact customer support for further assistance or explore alternative options for accessing Disney Plus content.

Interestingly, according to a recent survey conducted by JustWatch, Disney Plus was the most popular streaming service among US consumers in 2020. With a 30% market share, Disney Plus beat out other popular services like Netflix, Hulu, and Amazon Prime Video.

This statistic highlights the widespread popularity of Disney Plus and the importance of ensuring that it works smoothly on all devices, including Roku.

By following the troubleshooting tips outlined in this article, you can continue to enjoy all of the great content that Disney Plus has to offer on your Roku device.